At Natural Marble DBA Naturistic Stones, we strive to provide the highest quality products and customer service. However, we understand that there may be instances where you need to request a refund or replacement. Please review our policy below:
Color Variation: Please note that since our products are made from natural marble, colors and patterns may vary from piece to piece. This variation is inherent to the nature of the material and adds to its unique charm.
Refunds: We only offer refunds for damaged products with valid proof of damage. If you receive a damaged item, please contact us within [10] days of delivery to initiate the refund process. We reserve the right to request additional information or evidence of damage before processing your refund.
Replacements: In the event of a damaged product, we may offer a replacement at our discretion. Replacements will be subject to product availability.
Cancellation: Once an order is dispatched, it cannot be canceled. Please ensure that you review your order carefully before completing the purchase.
Delivery Time: Orders are typically delivered within 15-20 days from the date of purchase. However, delivery times may vary depending on external factors such as flight availability, logistics, or documentation processing.
